Worse, Cebu Pacific tries to lure us passengers with low airfares, great discounts and on-time flights (daw!). Anyway, my bad experience was with their ground crew who seemingly has never heard of customer service and customer satisfaction?

I booked one of their flights from ceb-manila, wanting to try out their service, what with the big fare difference admittedly vis-a-vis PAL’s rate. To my great disappointment though, i would rather keep paying for PAL’s fare than booking a flight yet sacrificing the convenience of the pre-departure area at the airport, and friendly ticketing agents (at the CebPac ticket ofc at the domestic airport) who gives you that look that you owe them a plenty for getting you on a cheaper fare airline.

I hope though that CebPac realize that customer satisfaction need not be compromised with cheap fares.

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